A small dog sitting inside of a blue Passenger pet carrier bag

A dog sitting in a blue Passenger pet carrier bag in the back seat of a car

A dog is peeking out of a blue Passenger pet carrier bag

Product title: Passenger Travel Carrier

Product Summary: Award-winning, 5-star crash-rated travel carrier for dogs and cats up to 18lb.

Details

Shipping & Returns

“We are very impressed with Diggs' new pet carrier. It is rare for a new pet product to pass certification testing on the first try.”
- Lindsey Wolko, Center for Pet Safety

Passenger FAQs

What makes the Passenger Travel Carrier stand out?

Passenger is a top-rated travel carrier designed for the safety and comfort of small pets. It excels in:

Safety: Achieved a 5-star crash test rating for car travel by the Center for Pet Safety.
Thoughtful touchpoints: Optimized for quick pet access and secure closure
Pet Comfort: Features a built-in plush bed and spacious interior.
Convenience: Detachable cross-body strap, top carrying handles, and a trolley sleeve for attaching to luggage.
Airline-Compatibility: Meets most airlines' requirements for carry-on pet travel.
Ventilation and Privacy: Special mesh offers ventilation and maintains pet privacy, helping nervous pets stay calm.
Innovative Waste Management: Easily swap custom-fitting pee pads during travel without removing your pet.

What pets can use the Passenger Travel Carrier?

Passenger is ideal for small dogs and cats up to 18 lbs. Its internal dimensions (18"L x 10.75"W x 10"H) provide ample space for your pet to stay comfortable during travel.

Will Passenger fit under an airline seat?

Passenger Travel Carrier is designed to fit under most airline seats, complying with carry-on pet travel requirements. Passenger’s external dimensions are 20"L x 11.5"W x 10.8"H. Please double-check with your airline before flying, as requirements vary.

How easy is it to carry Passenger?

Passenger is designed with multiple carrying options:

Detachable Cross-Body Strap
Top Carrying Handles
Trolley Sleeve for attaching to luggage

These features make it easy to carry, whether you're walking through airports or navigating busy streets.

How does the waste management system work?

Passenger includes a revolutionary waste management system. The custom-fitting pee pads can be swapped out during travel without needing to remove your pet, simplifying on-the-go hygiene.

Is Passenger comfortable for my pet?

Absolutely! The built-in plush bed and spacious, ventilated interior are designed to ensure maximum comfort for your pet during travel.

How can I access my pet when they are inside the Passenger?

Passenger has three different interior access points, allowing you to reach your pet easily to pass treats, give soothing pets, or switch out a soiled pee pad.

When will my order ship?

You can expect your order to ship from our warehouse within 1-2 business days, unless otherwise noted. Please note that holidays and weekends (Saturday/Sunday) are non-business days for our warehouses and third-party shipping partners.

Once shipped, your order should arrive within 3-6 business days. You will receive an email with tracking information as soon as your order is ready to be dispatched from the warehouse.

How can I contact DIGGS Care Team for further assistance?

For any additional questions or concerns, you can reach out to the DIGGS Care Team. For the fastest response, text us at +1 (833) 802-0537 or email help@diggs.pet. Our Care Team is available from 9am-5pm ET, seven days a week.

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