FAQ & returns

Have a question about our products or return policy? You’ve come to the right place.

Frequently asked questions

Returns & Exchanges

To initiate a return:
Please visit our returns center with your order number and the reason for your return (we really value your feedback!). You will be provided with a prepaid shipping label for each item that you are returning. Then, simply box up your item(s) in the original packaging and send the box back to us. Your original form of payment will be refunded within 7 business days from when we receive the returned product(s) less applicable deductions (see below for details).

Please contact us (help@diggs.pet) if you have any questions!

Return Instructions

You can return your Diggs product within 30 days of receipt (some exclusions apply). When your return is received back to our warehouse, we will refund your original purchase less shipping charges, which are non-refundable, and applicable return shipping fees* (see below for details).

Items must be returned in their original packaging, including all filler and protective materials. We do not accept returns or exchanges that are not in the original packaging.

Please note that all sales of our Groov Training Aid, Treat Spreads, Dispenser, Poop Bags, Bowl and Crate Clip, Pee Pads, and Clearance or Refurbished items are final. Pet safety is our top priority here at Diggs and we are unable to process returns for these products due to sanitary concerns.

*We charge a small return shipping fee of $25 USD (CAD 30) for Small and Medium Revol, $15 USD (CAD 18) for Snooz, and 10% of MSRP on all other products that are eligible for returns (Intermediate and Large Revol, Passenger, Leash, Collar, and Walk Suite Bundle). If you are returning multiple small products in one box, you will only be charged one return shipping fee.

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