FAQ & returns
Have a question about our products or return policy? You’ve come to the right place.
Frequently asked questions
The medium Revol dog crate (for dogs up to 50lb) is available now. The large Revol dog crate (for dogs up to 90lb) is expected to be available sometime in 2021. Make sure to join our mailing list here to be notified when larger sizes are released!
- Free shipping is available for all 48
- In stock orders ship within 1 - 3 business days of the order being placed.
- Packages almost always arrive within 2 - 5 business days from ship date but delays can happen.
- Delivery dates published on the FedEx website are not guaranteed and do move around a bit (sometimes earlier and sometimes later than initially published).
- FedEx holds packages at various points along the route to better fill their delivery trucks (sometimes packages seem to be stuck at a certain location but they’re not).
Returns & Exchanges
If you decide your Diggs is not for you within 30 days of when you receive the product, we will issue a full refund** of the product cost (less any transaction fees that are not reimbursed to Diggs by the payment providers*) and provide free return shipping within the 48 contiguous states.
Shipping charges are non-refundable. Items must be returned in their original packaging, including all filler and protective materials. We do not accept returns or exchanges not in the original packaging.
To initiate a return, please email us help@diggs.pet with your order number and reason for your return (we really value feedback!) A Diggs agent will provide you with a prepaid shipping label for each item that you are returning. Then you simply box up your item(s) in the original packaging and send it (them) back to us. Your original form of payment will be refunded within 5-10 business days from when we receive the returned product(s).
Please contact us (help@diggs.pet) or check out our FAQ page if you have any questions!
*According to the shipping tracking information transaction fees are typically 2.6% of the total order amount, plus $0.30.
**Used Groov training aids are not able to be returned.