Frequently Asked Questions

When will Revol and Snooz be available in larger sizes?

Our goal is launch the medium and large sizes by the first half of 2019, once we have the funds to do so. We already have working prototypes in these sizes!

What if I have a dog that weighs more than 30lbs?

Even though your dog is probably too big for the versions of Revol and Snooz that are currently available, hang tight! We will be launching Revol and Snooz in larger sizes in first half of 2019. If you would like to be the first to know when the larger sizes launch, please sign up for email alerts and be added to our database.

Why do I need both Revol and Snooz?

Snooz turns a firm, easy-to-clean tray into a luxurious sleeping surface. Snooz is definitely for you if your dog spends extended periods of time in a crate, has any discomfort laying on hard surfaces, or you just like spoiling him or her!

What carrier will you use for shipping?

DOMESTIC: 

We will ship all domestic packages out of our US warehouse using a ground service provider ( FedEx, depending on destination and shipment size). 


INTERNATIONAL (non-USA): 

We will ship all international packages out of our US warehouse using international small parcel shipping (DHL) depending on destination and order size. Please note the following regarding international shipments:There may have be applicable duties/taxes, please check with your customs office for specific details.


Some countries may hold your shipment in customs for an unspecified amount of time while they carry out inspections.Most orders should have tracking information (e.g., BOL for DHL orders), but this depends on the particular post service and is not guaranteed.


We cannot alter the value that will be declared as the total value of the items contained in the shipment.

What is the shipping cost?

Shipping rates are based on our average negotiated rates to ship to each product to each region.

What is the return policy?

Our 30-Day Risk-Free Trial serves as our return policy. 


If you decide Revol is not for you within the first 30 days, we’ll help you out with a free return and full refund. Check out our Returns Page for more details!

Will Revol and Snooz come in other colors?

We are sticking to two neutral colors for Snooz and one for Revol for now, but we are working on other colors for each to be released in the future.

Warranty. Got one?

Yes. The Diggs Revol crate comes with a limited 1 year warranty. That means if any part becomes defective or dysfunctional over time due to normal use , we will repair or replace it free of charge. The full details of both warranties will be included with your Revol crate when you receive it.

How long does it take to get a refund?

Returns are processed 2-5 days from when they are received. 


We do our best to process returns in a timely manner, please contact us if you have any questions about the status of your refund. 


Your original form of payment will be refunded within 5-10 days of receipt.


Can Snooz be used on its own as a dog bed?

Yes! Snooz is a super comfortable and high-quality pet mattress that can be used with or without the Revol crate.

Does the opening of the large side door negatively affect the dog in the crate (e.g., hit the dog when being opened)?

In short - nope. In our testing, raising the large side door with a dog inside the crate (that is of appropriate size for the crate, of course) is not a problem. In some cases, if the dog is quite large relative to the size of the crate (e.g., a dog that is tall or long for his/her weight), the door might slightly touch the dog or force her to move positions to let the door pass. But generally this is not an issue and even in that latter case, no dog seemed to mind.


That said, our recommendation is that the large side door be used mainly for permanent or semi-permanent opening of the crate. In other words, although you certainly can open and close the large side door regularly and/or use it as the main entrance, our advice is to use the front door instead for regular opening and closing of the crate. For example, you could leave the large side door up for long periods of time when the dog reaches a level of maturity where the crate is mainly a home or place of refuge that he/she can go in/out as he/she pleases, rather than being used as a containment system.

Is Revol TSA-approved for airline / flight use?

Revol is not TSA certified to be used on-board flights. For that purpose, you need specific plastic carriers (not pet crates). Travel carriers are large, ugly, non-functional boxes that are meant only for travel. They are not meant to be your pet's everyday home within a home and as a way to train a puppy, as Revol is designed to be. Revol can, however, be used on other means of transportation like trains.

Can I order replacement parts?

We are happy to help you out with any replacement parts you need.We do not currently stock all replacement parts however we are happy to get you replacement parts as quickly as we can. Please visit our Contact page for info on getting in touch.

Can I get my Revol repaired?

At this time we do not offer repair services.

Does Diggs ship internationally? 

We do ship internationally.

Please contact us if you have any questions!

Which international countries do you ship to? 

We currently only ship to Canada but we are working on shipping to other countries really soon. Check back in the next few weeks for updates!


For international orders, do I have pay duties or taxes?

We do not collect any duties or taxes for international orders but your country may choose to charge for them when you receive our products. We cannot estimate international duties and taxes at this time and cannot guarantee that you will not have any to pay any.


How long will it take to receive an international order?

The shipment time is usually 2-4 business days but if your country holds the shipment in customs, it may take longer. We cannot control any customs inspections or questions.