IMPORTANT:The return policy detailed below applies to products purchased from our website: https://www.diggs.pet only. For return policy questions for purchases made on third party retailer websites like Amazon.com, Chewy.com, etc, please contact the retailer where the product was purchased for return policy inquiries.

Our Return Center will provide you with a prepaid return label for each product being returned. The applicable return shipping fees and the restocking fee will be deducted from your refund. Refunds are processed 3-5 business days after the return arrives at our warehouse and goes through our inspection process. We offer a 30-day return window for eligible items* that are new and unused in their original packaging (including intact filler). Visuals will be required when submitting a return or an exchange.

We stand behind our products.

At Diggs, we’re committed to helping you and your pup find the perfect fit. If your crate isn’t quite right, we’ll make it right.

Need help with sizing?

We’ll take care of it. Our team can quickly confirm the right crate size for your dog and arrange an easy exchange if needed. Contact our Customer Experience Team or book a short consultation with a product specialist and we’ll handle the rest.

Return Window

We accept exchanges and returns within 30 days of delivery for items in new, unused condition and in their original packaging.

Please note that non-crate products and Refurbished/Clearance items are final sale and not eligible for return.

Return Shipping & Restocking Fees

Customers are responsible for return shipping costs and a restocking fee, which will be deducted from the refund amount. This fee helps cover inspection, processing, and repackaging costs so we can maintain our quality standards for every pet.

• Evolv & Revol: $75 Return shipping fee & $35 Restocking fee

*Final Sale Items

For hygiene and safety reasons, we cannot accept returns or exchanges on the following:

• Non-crate items such as Bedding, Groov, Treat Spreads, Poop Bags, Crate Bowls + Clips, and Pee Pads
• Enventur & Accessories 
• Any product marked as Clearance or Refurbished

We appreciate your understanding and support in keeping our products safe for every pet. For questions about your return or help with sizing, contact us at help@diggs.pet or text +1 (833) 802-0537.

Return Shipping Fees and Restocking Fees are applicable for Exchanges.

The fees above are in USD. CAN fees will be converted to CAD. Please email us at help@diggs.pet if you are needing to process a return on our Canadian website.

For any questions, email us at help@diggs.pet or text +1 (833) 802-0537.