Customer Support

Warranty Claim

Please submit the details of your warranty claim below. Our team will process your submission ASAP and reach out with any remaining questions.

 

 

Warranty Policy

We stand behind the quality of every DIGGS product.

Each of our products is thoughtfully designed to last — and we’re here to help if something goes wrong.

Due to ongoing manufacturing transitions, our ability to replace full units is limited. For now, we’re focusing on repair-first solutions to help you get back up and running quickly. If a defect or damage occurs, we’ll provide spare parts for repair while supplies last. If a full-unit swap is the only option and the required parts aren’t available, we’ll offer a fair discounted replacement based on current retail pricing.

Warranty Coverage

New DIGGS products include a limited 1-year warranty. If your product is used as intended and experiences a defect within that period, DIGGS will provide parts for repair appropriate for the specific circumstance.

What’s Not Covered

• Products purchased from unauthorized dealers or sellers

• Normal wear and tear, including parts that naturally wear out over time

• Accidental damage

• Damage caused by dogs who are not crate-trained or who chew on the product

• Damage from external sources such as transit or weather exposure

• Failures caused by factors outside of DIGGS’ control

• Any issues resulting from:

  • Negligent use, misuse, neglect or careless operation of the product;

  • Use of the product which is not in accordance with the Manual;

  • Use of parts not assembled or installed in accordance with the instructions of Diggs;

  • Use of parts and accessories which are not genuine Diggs components;

  • Faulty assembly or installation (except where carried out by Diggs); or

  • Repairs or alterations carried out by parties other than Diggs or not as directed by Diggs.

Terms & Conditions

• The warranty begins on the date of purchase. Please retain your proof of purchase.

• If proof of purchase is unavailable, coverage begins 90 days after manufacture, according to

DIGGS records.

• Replacement parts or components returned under warranty become the property of DIGGS.

• Warranty repairs or replacements do not extend the coverage period.

• The warranty provides benefits in addition to — and does not affect — your rights under applicable consumer laws.

• Intentional cosmetic changes or modifications that affect resale or usability may void your warranty and return eligibility.

Troubleshooting and replacement parts

Whether you’re in or out of warranty, our team is here to help. Contact us at help@diggs.pet or text +1 (833) 802-0537, and we’ll guide you through the next steps to resolve your issue quickly and fairly.